Exam contingency 2025-2026.docx
Microsoft Word document [109.5 KB]

ROSELYN HOUSE SCHOOL

 

Exam Contingency Plan

2024/2025

 

This plan is reviewed annually to ensure compliance with current regulations 

This Policy should be read in conjunction with Roselyn House School’s Emergency Planning Policy and Procedures and the Emergency Evacuation Procedure.

 

Key staff involved in contingency planning 

Role 

Name(s) 

Head of centre 

SHARON DAMERALL 

Exams officer line manager (SLT) 

KIRSTY WILLACY 

Exams officer 

KIRSTY WILLACY

ALS lead/SENCo 

JUNE WILSON 

SLT 

JACK BIRKENHEAD 

​ 

Purpose of the plan  

This plan examines potential risks and issues that could cause disruption to the exams process at Roselyn House School. By outlining actions/procedures to be invoked in case of disruption it is intended to mitigate the impact these disruptions have on our exam process.   

 

Alongside internal processes, this plan is informed by the Ofqual (and Northern Ireland Council for the Curriculum, Examinations and Assessment) Exam system contingency plan: England, Wales and Northern Ireland which provides guidance in the publication What schools and colleges and other centres should do if exams or other assessments are seriously disrupted, the JCQ Joint Contingency Plan for the Examination System in England, Wales and Northern Ireland and the JCQ notice Preparing for disruption to examinations. 

 

This plan also confirms Roselyn House School compliance with JCQ’s General Regulations for Approved Centres (section 5.3) that the centre has in place for inspection that must be reviewed and updated annually:   

  • a written examination contingency plan which covers all aspects of examination administration. This will allow members of the senior leadership team to act immediately in the event of an emergency or staff absence. The examination contingency plan should reinforce procedures in the event of the centre being unavailable for examinations, or on results day, owing to an unforeseen emergency  

 

Possible causes of disruption to the exam process  

  1. Exam officer extended absence at key points in the exam process (cycle)  

Criteria for implementation of the plan  

Key tasks required in the management and administration of the exam cycle not undertaken including:  

Planning  

  • annual data collection exercise not undertaken to collate information on qualifications and awarding body specifications being delivered  

  • annual exams plan not produced identifying essential key tasks, key dates and deadlines  

  • sufficient invigilators not recruited  

Entries  

  • awarding bodies not being informed of early/estimated entries which prompts release of early information required by teaching staff  

  • candidates not being entered with awarding bodies for external exams/assessment  

  • awarding body entry deadlines missed or late or other penalty fees being incurred   

Pre-exams  

  • invigilators not trained or updated on changes to instructions for conducting exams  

  • exam timetabling, rooming allocation; and invigilation schedules not prepared  

  • candidates not briefed on exam timetables and awarding body information for candidates  

  • confidential exam/assessment materials and candidates’ work not stored under required secure conditions   

  • internal assessment marks and samples of candidates’ work not submitted to awarding bodies/external moderators  

Exam time  

  • exams/assessments not taken under the conditions prescribed by awarding bodies  

  • required reports/requests not submitted to awarding bodies during exam/assessment periods, for example very late arrival, suspected malpractice, special consideration  

  • candidates’ scripts not dispatched as required for marking to awarding bodies  

Results and post-results  

  • access to examination results affecting the distribution of results to candidates   

  • the facilitation of the post-results services  

Centre actions to mitigate the impact of the disruption  

  • The Headteacher will act as 2nd in command and SENCo 3rd in command for management of running the examinations.  

  • Examinations officer to run invigilator training for all staff who are used as invigilators.  

  • Refer to yearly planned examinations timetable including mock exams.  

  • Subject teachers to ensure all internal assessments are completed and marks / Pass / Fail 

 

2. SENCo extended absence at key points in the exam cycle  

Criteria for implementation of the plan  

Key tasks required in the management and administration of the access arrangements process within the exam cycle not undertaken including:  

Planning  

  • candidates not tested/assessed to identify potential access arrangement requirements  

  • centre fails to recognise its duties towards disabled candidates as defined under the terms of the Equality Act 2010  

  • evidence of need and evidence to support normal way of working not collated   

Pre-exams  

  • approval for access arrangements not applied for to the awarding body  

  • centre-delegated arrangements not put in place  

  • modified paper requirements not identified in a timely manner to enable ordering to meet external deadline  

  • staff (facilitators) providing support to access arrangement candidates not allocated and trained  

Exam time  

  • access arrangement candidate support not arranged for exam rooms  

 

Centre actions to mitigate the impact of the disruption  

  • Headteacher to take on SENCo role  

  • Student’s EHCPs to be referenced  

  • Whole school assessment conducted throughout the year.   

  • Exams officer to check that up to date access arrangements are available during the year not just at the summer exam period.  

  • All information shared on the Access Arrangements folder so the exams team have ongoing access.  

  • Exams officer to request access arrangements to exam boards for examinations. 

  •  

3. Teaching staff extended absence at key points in the exam cycle  

Criteria for implementation of the plan  

Key tasks not undertaken including:  

Early/estimated entry information not provided to the exams officer on time; resulting in pre-release information not being received  

Final entry information not provided to the exams officer on time; resulting in candidates not being entered for exams/assessments or being entered late/late or other penalty fees being charged by awarding bodies  

Non-examination assessment tasks (including controlled assessments and coursework) not set/issued/taken by candidates as scheduled 

Candidates not being informed of centre assessed marks before marks are submitted to the awarding body and therefore not being able to consider appealing internal assessment decisions and requesting a review of the centre’s marking  

Internal assessment marks and candidates’ work not provided to meet awarding body submission deadlines  

 

Centre actions to mitigate the impact of the disruption  

  • The extended absence of any teacher would be monitored by the Head of Department or line manager.  

  • RHS KS3 subject staff to cover RHS KS4/5 staff absence and vice versa.  

  • Regular subject staff meetings to discuss student’s progress and estimated entries/ entries.  

  • Exams Officer/ SENCo/ Headteacher to liaise with subject staff to ensure all deadlines are adhered to. 

  • Contact awarding bodies regarding any late submission requests 

 

4. Invigilators - lack of appropriately trained invigilators or invigilator absence  

Criteria for implementation of the plan  

Failure to recruit and train sufficient invigilators to conduct exams  

Invigilator shortage on peak exam days  

Invigilator absence on the day of an exam  

 

Centre actions to mitigate the impact of the disruption  

  • Invigilators have training prior to examination series  

  • All invigilators are employed by KS Education Limited and/ or have extensive experience  

  • RHS KS3 to use RHS KS4/5 invigilating staff and vice versa  

  • SLT are used to invigilate  

 

5. Exam rooms - lack of appropriate rooms or main venues unavailable at short notice  

Criteria for implementation of the plan  

Exams officer unable to identify sufficient/appropriate rooms during exams timetable planning  

Insufficient rooms available on peak exam days  

Main exam venues unavailable due to an unexpected incident at exam time  

 

Centre actions to mitigate the impact of the disruption  

  • Room plans and seating plans planned for when students are entered for examinations  

  • Use of RHS KS3 building or RHS KS4/5 building should one not be able to facilitate exams due to unexpected incident  

6. Failure of IT systems  

Criteria for implementation of the plan  

  • Examination log ins fail 

  • School internet fails 

 

Centre actions to mitigate the impact of the disruption  

  • Liaise with network support and IT manager in school.   

  • Contact exam boards for advice.  

  • Inform parents/ carers, staff and learners 

 

7. Emergency evacuation of the exam room (or centre lock down)  

Criteria for implementation of the plan  

Whole centre evacuation (or lock down) during exam time due to serious incident resulting in exam candidates being unable to start, proceed with or complete their exams  

Centre actions to mitigate the impact of the disruption  

  • Examinations officer to apply to exam board for special considerations  

  • Ensure compliance with health and safety policies 

  • Return and complete exam when and if it is safe to do so. 

 

8. Disruption of teaching time in the weeks before an exam – centre closed for an extended period  

Criteria for implementation of the plan  

Centre closed or candidates are unable to attend for an extended period during normal teaching or study supported time, interrupting the provision of normal teaching and learning  

 

Centre actions to mitigate the impact of the disruption  

  • Where there is disruption to teaching time and students miss teaching and learning, it remains the responsibility of centres to prepare students, as usual, for examinations. KS Education would use remote learning to continue lessons with students and their subject teachers  

  • In the case of modular courses, centres may advise candidates to sit examinations in an alternative series  

  • School would communicate with parents/ carers and students about potential disruption to teaching time and plans below:   

  • Temporary classrooms hired as necessary,   

  • Liaise between sites to share their accommodation provisions  

  • Use of TEAMS and remote learning  

 

9. Candidates at risk of being unable to take examinations – centre remains open  

Criteria for implementation of the plan  

Candidates at risk of being unable to attend the examination centre to take examinations as normal  

Centre actions to mitigate the impact of the disruption 

Wherever possible, it is always in the best interest for candidates to sit the examination. However, special consideration is an option where a candidate is unable to sit the examination.  

  • If additional support is required, the Exams Officer will contact the relevant AB to discuss alternative arrangements to take appropriate action.  

  • The Exams Officer will consider moving the start time of the examination for all candidates, provided they are kept in supervision from the correct time.  

  • The Exams Officer will be aware of the rules for very late arrivals 

  • School will communicate with parents/ carers and candidates at outset where applicable. 

  • Send exam boards alternative arrangements for candidates  

 

 10. Centre at risk of being unable to open as normal during the examination period   

(including in the event of the centre being unavailable for examinations owing to an unforeseen emergency)  

Criteria for implementation of the plan  

Centre at risk of being unable to open as normal for scheduled examinations   

Centre actions to mitigate the impact of the disruption  

The focus is on enabling candidates to take their examinations. The decision on whether it is safe for a centre to open lies with the head of centre who is responsible for taking advice or following instructions from relevant local or national agencies. Special consideration is an option if all other avenues have been exhausted, and the candidates meet the published criteria. 

  • The Exams Officer will contact the relevant AB to discuss alternative arrangements and liaise with SLT to take appropriate action. If appropriate, the Exams Officer will notify the JCQ Inspection Service of an alternative site arrangement by submitting the JCQ Alternative Site Form online, using the Centre Admin Portal (CAP). 

Alternative site details: Roselyn House School sites, Moss Lane and Hastings Road 

  • Apply to exam boards for special consideration.  

  • Offer candidates opportunity to sit exams missed at next available series, if possible.  

11. Disruption in the distribution of examination papers  

Criteria for implementation of the plan  

Disruption to the distribution of examination papers to the centre in advance of examinations  

Centre actions to mitigate the impact of the disruption  

  • awarding organisations to provide centres with electronic access to examination papers via a secure external network. Centres would need to ensure that copies are received, made and stored under secure conditions and should have plans in place to facilitate such an action. Awarding organisations would provide guidance on the conduct of examinations in such circumstances.   

  • as a last resort, and in close collaboration with centres and regulators, awarding organisations to consider scheduling of the examination on an alternative date)  

  • School contacts exam boards to arrange for alternative delivery of papers (email, courier, etc).  

12. Disruption to transporting completed examination scripts  

Criteria for implementation of the plan  

Delay in normal collection arrangements for completed examination scripts/assessment evidence  

Centre actions to mitigate the impact of the disruption  

  • Contact Parcelforce Exams helpline to arrange additional collection  

  • Keep papers in secure storage until collected  

  • Contact awarding bodies and arrange alternative courier collection with their approval  

  • Take to an approved Parcelforce worldwide post office. Ensure log is signed. 

13. Assessment evidence is not available to be marked  

Criteria for implementation of the plan  

Large scale damage to or destruction of completed examination scripts/assessment evidence before it can be marked  

Completed examination scripts/assessment evidence does not reach awarding organisations   

Centre actions to mitigate the impact of the disruption  

  • Exams Officer will contact the AB to notify them of any such incidents and act upon advice given.  

  • Where marks are unable to be generated by awarding organisations, candidates may need to retake affected assessment in a subsequent assessment series.  

  • Marks may be able to be generated by AB for the affected assessments base on other appropriate evidence of candidate evidence, as defined by the awarding organisations. 

14. Centre unable to distribute results as normal or facilitate post results services   

(including in the event of the centre being unavailable on results day owing to an unforeseen emergency)  

Criteria for implementation of the plan  

Centre is unable to access or manage the distribution of results to candidates, or to facilitate post-results services  

Centre actions to mitigate the impact of the disruption  

Distribution of results:  

  • Exams Officer will liaise with Headteacher to make arrangements to access the results/post-results services at an alternative site (KS4/5 site), in agreement with the relevant awarding organisation, or to send them electronically if appropriate. The Exams Officer will contact the AB to notify them where appropriate. centres to share facilities with other centres if this is possible, in agreement with the relevant awarding organisation (as above). 

  • for post-results services, the Exams Officer will work from home. 

  15. Cyber Security. Where a Cyber- attack may compromise any aspect of delivery or results 

Criteria for implementation of the plan  

Where any incidents might compromise any aspect of assessment delivery, such as a cyber-attack. 

Centre is unable to obtain results to candidates, or to facilitate post-results services  

The Exams Officer will work with the SLT and the IT manager, to make immediate contact with the Awarding Bodies to seek further guidance and support. The SLT and Exams Officer to take action as determined by the relevant awarding bodies. 

Centre actions to mitigate the impact of the disruption 

 

  • Back-ups are taken regularly and the data is stored offline  

  • The systems for restoring the data are reliable and robust  

  • The school will make contact with the police and Action Fraud  

  • The school will make contact with the National Cyber Security Centre (NCSC)  

  • The school will inform the Department for Education GR 3.21)  

  1. ensuring that all members of centre staff who access awarding bodies’ online systems undertake annual cyber security training, which must include:  

• the importance of creating strong, unique passwords for all accounts  

• keeping all account details strictly confidential  

• the critical role of Multi-Factor Authentication (MFA) in protecting against unauthorised access  

• how to properly set up and use MFA for both centre and awarding bodies’ systems  

• an awareness of all types of social engineering/phishing attempts 

  • the importance of staff quickly reporting any suspicious activity, events, incidents and encouraging a safe and supportive reporting culture  

 

Certificates of completed staff cyber training must be downloaded and held on file for inspection. The NCSC training resource provides a certificate of completion of cyber training.  

b) developing and maintaining a comprehensive cyber security policy for the centre. The National Cyber Security Centre (NCSC) provides resources to assist centres in creating such policies  

c) implementing and enforcing robust security measures, including:  

• mandatory MFA for all accounts and systems containing exam-related information, including those that interface between awarding body and centre systems, to enhance security and protect sensitive data  

d) regularly reviewing and updating security settings to align with current best practices updating any passwords that may have been exposed  

e) setting up secure account recovery options  

f) reviewing and managing connected applications  

g) monitoring accounts and regularly reviewing account access, including removing access when no longer required  

h) ensuring authorised members of staff securely access awarding bodies’ online systems in line with awarding body regulations regarding cyber security and the JCQ document Guidance for centres on cyber security Authorised staff will have access, where necessary, to a device which complies with awarding bodies’ multi-factor authentication (MFA) requirements.  

i) Reporting any actual or suspected compromise of an awarding body’s online systems immediately to the relevant awarding body 

 

   

 

Further guidance to inform procedures and implement contingency planning  

Ofqual   

What schools and colleges and other centres should do if exams or other assessments are seriously disrupted:  

1. Contingency planning  

You should prepare for possible disruption to exams and other assessments and make sure staff are aware of these plans.  

2. Disruption to assessments or exams  

In the absence of any instruction from the relevant awarding organisation, you should make sure that any exam or timetabled assessment takes place if it is possible to hold it. This may mean relocating to alternative premises.   

You should discuss alternative arrangements with your awarding organisation if:  

  • the exam or assessment cannot take place  

  • a student misses an exam or loses their assessment due to an emergency, or other event, outside of the student’s control  

See also the JCQ Joint Contingency Plan for the Examination System in England, Wales and Northern Ireland.  

3. Steps you should take  

3.1 Exam planning  

Review contingency plans well in advance of each exam or assessment series. Consider how, if the contingency plan is invoked, you will comply with the awarding organisation’s requirements.  

3.2 In the event of disruption  

  1. Contact the relevant awarding organisation and follow its instructions.  

  1. Take advice, or follow instructions, from relevant local or national agencies in deciding whether your centre is able to open.  

  1. Identify whether the exam or timetabled assessment can be sat at an alternative venue, in agreement with the relevant awarding organisation, ensuring the secure transportation of questions papers or assessment materials to the alternative venue.  

  1. Where accommodation is limited, prioritise students whose progression will be severely delayed if they do not take their exam or timetabled assessment when planned.  

  1. In the event of an evacuation during an examination please refer to JCQ’s Centre emergency evacuation procedure.  

  1. Communicate with parents, carers and students any changes to the exam or assessment timetable or to the venue.  

  1. Communicate with any external assessors or relevant third parties regarding any changes to the exam or assessment timetable.  

3.3 After the exam  

  1. Consider whether any students’ ability to take the assessment or demonstrate their level of attainment has been materially affected and, if so, apply for special consideration.  

  1. Advise students, where appropriate, of the opportunities to take their exam or assessment at a later date.  

  1. Ensure that scripts are stored under secure conditions.  

  1. Return scripts to awarding organisations in line with their instructions. Never make alternative arrangements for the transportation of completed exam scripts, unless told to do so by the awarding organisation.  

4.  Steps the awarding organisation should take  

4.1 Exam planning  

  1. Establish and maintain, and at all times comply with, an up-to-date, written contingency plan.  

  1. Ensure that the arrangements in place with centres and other third parties enable them to deliver and award qualifications in accordance with their conditions of recognition.  

4.2 In the event of disruption  

  1. Take all reasonable steps to mitigate any adverse effect, in relation to their qualifications, arising from any disruption.  

  1. Provide effective guidance to any of their centres delivering qualifications.  

  1. Ensure that where an assessment must be completed under specified conditions, students complete the assessment under those conditions (other than where any reasonable adjustments or special considerations require alternative conditions).  

  1. Promptly notify the relevant regulators about any event which could have an adverse effect on students, standards or public confidence.  

  1. Coordinate its communications with the relevant regulators where the disruption has an impact on multiple centres or a wide range of learners.  

4.3 After the exam  

Consider any requests for special consideration for affected students. For example, those who may have lost their internally assessed work or whose performance in assessments or exams could have been affected by the disruption.  

5. If any students miss an exam or are disadvantaged by the disruption  

If some of the students have been adversely affected by the disruption, you should ask the awarding organisation about applying for special consideration.  

Decisions about special consideration, when it is or is not appropriate, is for each awarding organisation to make. Their decisions might be different for different qualifications and for different subjects.  

6. Wider communications  

The regulators, Ofqual in England, Qualifications Wales in Wales and CCEA Regulation in Northern Ireland, will share timely and accurate information, as required, with awarding organisations, government departments and other stakeholders.  

The Department for Education in England, the Department of Education in Northern Ireland and the Welsh Government will inform the relevant government ministers as soon as it becomes apparent that there will be significant local or national disruption; and ensure that they are kept updated until the matter is resolved.  

Awarding organisations will alert the Universities and Colleges Admissions Service (UCAS) and the Central Applications Office (CAO) about any impact of the disruption on their deadlines and liaise regarding student progression to further and higher education.  

Awarding organisations will alert relevant professional bodies or employer groups if the impact of disruption particularly affects them.  

  1. Widespread national disruption to the taking of examinations or assessments  

As education is devolved, in the event of any widespread sustained national disruption to examinations or assessments, national government departments will communicate with regulators, awarding organisations and centres prior to a public announcement. Regulators will provide advice to government departments on implications for examinations and assessments, including exam timetables. 

In September 2023, Ofqual and the DfE published joint consultation decisions on long-term resilience arrangements. As in 2023, Ofqual has provided guidance on collecting evidence of student performance to ensure resilience in the qualifications system for students entering GCSEs, AS and A levels, the Advanced Extension Award and Project qualifications.  For other qualifications used alongside or instead of GCSEs, AS and A levels, awarding organisations will provide guidance where needed and will contact schools and colleges with more information.  

The DfE has updated its guidance on handling strike action in schools in England in light of the industrial action in 2023. The guidance recommends schools should prioritise the running of examinations and assessments on any strike days and should review their contingency plans to make this happen. Schools, colleges and other exam centres must speak to the relevant awarding organisations if they are expecting any disruption that might affect the sitting of exams and assessments. 

The DfE has also issued guidance for education settings with confirmed reinforced autoclaved aerated concrete (RAAC) in their buildings. It includes the need for contingencies for possible disruption to examinations and links to the existing emergency planning guidance.   

General contingency guidance ·  

  • police guidance from National Counter Terrorism Security Office and partners on preparing for threats  

(Ofqual guidance extract above taken directly from the Exam system contingency plan: England, Wales and Northern Ireland - What schools and colleges and other centres should do if exams or other assessments are seriously disrupted (last updated 7 May 2024) 

JCQ  

15.1 The qualification regulators, awarding bodies and government departments responsible for education have prepared and agreed information for schools and colleges in the event of examinations being seriously disrupted. This jointly agreed information will ensure consistency of response in the event of major disruption to the examinations system affecting significant numbers of candidates.   

15.2 In addition, awarding bodies have their own well-established contingency plans in place to respond to disruptions. It is important that exams officers who are facing disruption liaise directly with the relevant awarding body/bodies.   

15.3 Centres should prepare plans for any disruption to examinations as part of their general emergency planning. It is important to ensure that relevant centre staff are familiar with the plan.  Consideration should be given as to how these arrangements will be communicated to candidates, parents and staff should disruption to examinations occur.   

15.4 In the event that the head of centre decides the centre cannot be opened for scheduled examinations, the relevant awarding body must be informed as soon as possible. Awarding bodies will be able to offer advice regarding the alternative arrangements for conducting examinations that may be available and the options for candidates who have not been able to take scheduled examinations.    

15.5 The awarding bodies will designate a ‘contingency day’ for examinations. This is consistent with the qualification regulators’ document Exam system contingency plan: England, Wales and Northern Ireland: https://www.gov.uk/government/publications/exam-system-contingency-plan-england-wales-and-northern-ireland   

The designation of a ‘contingency day’ within the common examination timetable is in the event of national or significant local disruption to examinations. It is part of the awarding bodies’ standard contingency planning for examinations.   

The awarding bodies have collectively agreed a contingency day for several years now which is always scheduled at the end of the GCSE, GCE AS and A-level exam timetables. 

The contingency day is in the event of national or significant local disruption to exams in the United Kingdom, being part of the awarding bodies’ standard contingency planning for exams. 

Following the Covid-19 pandemic, further resilience was needed within the exam timetables. A single contingency day was not felt to be sufficient if a national event or incident had a significant effect on the exam timetable. For example, summer exams could be affected by extremely high temperatures. 

The awarding bodies have designated Wednesday 24 June 2026 as the ‘contingency day’ for examinations. 

Centres must therefore remind candidates that they must remain available until Wednesday 24 June 2026 should an awarding body need to invoke its contingency plan.  

This Notice is based on guidance provided within the JCQ Joint Contingency Plan, which is available from the  JCQ website:  

In the event of widespread disruption to the examination system, all centres must have contingency plans in place. There are three main categories of disruption, which are outlined below.  

Candidates at risk of being unable to take examinations – centres remain open  

Centres’ contingency plans should focus on options that enable candidates to take their examinations. As part of these preparations, centres should take into account the guidance provided in the JCQ publication Instructions for conducting examinations: http://www.jcq.org.uk/exams-office/ice---instructions-for- conducting-examinations   

  • consider moving the starting times of the examination for all candidates (see section 6.2 of the JCQ publication Instructions for conducting examinations)   

  • being aware of the rules for very late arrivals (see section 21 of the JCQ publication Instructions for conducting examinations).   

Wherever possible, it is always in the best interest for candidates to sit the examination. However, if candidates who are unable to sit the examination meet the criteria, special consideration through absence for acceptable reasons is an option (see Chapter 4 of the JCQ publication A guide to the special consideration process: https://www.jcq.org.uk/exams-office/access-arrangements-and-special- consideration/regulations-and-guidance   

Please do not hesitate to call the relevant awarding body if you require additional support or guidance in the event of disruption to examinations.  

Centres at risk of being unable to open as normal during the examination period  

As above, centres’ contingency plans must focus on enabling candidates to take their examinations if the centre is at risk of being unable to open as normal.  

The responsibility for deciding whether it is safe for a centre to open lies with the head of centre who is responsible for taking advice or following instructions from relevant local or national agencies.  

Information on what centres should do if examinations or other assessments are seriously disrupted can be found in the three country regulators’ exam system contingency plan:  

Special consideration through absence for acceptable reasons is also available as an option if all other avenues have been exhausted and candidates meet the relevant criteria.  

Please do not hesitate to call the relevant awarding body if you require additional support or guidance in the event of disruption to your examinations.  

Disruption to transporting completed examination scripts  

If there is a delay in normal collection arrangements for completed examination scripts:  

  • where examinations are part of the national ‘yellow label’ service or where awarding bodies arrange collections, centres should contact the relevant awarding bodies for advice and instructions.  

  • for examinations where centres make their own collection arrangements, they should investigate alternative options that comply with the JCQ publication Instructions for conducting examinations  

  • completed scripts must be stored securely until they are collected.  

Summary of centre and awarding body responsibilities  

Examination centres are responsible for:  

  • preparing plans for any disruption to examinations as part of centres’ general emergency planning   

  • deciding whether the centre can open for examinations as scheduled and informing relevant awarding bodies if the centre is unable to open  

  • exploring the opportunities for alternative arrangements if the centre cannot open for examinations and agreeing such arrangements with the awarding bodies  

  •  judging whether candidates meet the requirements for special consideration because of any disruption and submitting these requests to the relevant awarding bodies  

  • assessing their circumstances and liaising with awarding bodies in the event of disruption to the transportation of papers.  

Awarding bodies are responsible for:  

  • ensuring centres receive examination materials for scheduled examinations  

  • advising centres on possible alternative examination arrangements and declining/approving proposals for alternative examination arrangements  

  • evaluating and declining/approving requests for special consideration.  

 

Contacting the awarding bodies  

In all cases, if there are any concerns, please contact the relevant awarding body for advice:   

AQA  

0800 197 7162  
eos@aqa.org.uk  

 

CCEA  

02890 261 200 
centresupport@ccea.org.uk  

 

NCFE 

0191 239 8000 

https://www.ncfe.org.uk/contact-us 

 

OCR  

01223 553998  
support@ocr.org.uk   

 

Pearson  

0845 618 0440 

 

SQA 

General and Learner Enquiries 
0345 279 1000 
Centre Enquiries 

0303 333 0330 
customer@sqa.org.uk 

 

WJEC/CBAC 

02920 265 000  
info@wjec.co.uk 

 

JCQ 

General Regulations for Approved Centres www.jcq.org.uk/exams-office/general-regulations   

Guidance notes on alternative site arrangements www.jcq.org.uk/exams-office/online-forms   

Guidance notes for transferred candidates www.jcq.org.uk/exams-office/online-forms   

Instructions for Conducting Examinations www.jcq.org.uk/exams-office/ice---instructions-for-conducting-examinations    

(JCQ guidance above taken directly from Instructions for conducting examinations  

2025-2026, section 15, Contingency planning)   

 

 

 

JCQ Notice to Centres - Examination contingency plan/examinations policy  

www.jcq.org.uk/exams-office/general-regulations/notice-to-centres--exam 

contingency-plan/   

 

General Regulations for Approved Centres General Regulations - JCQ Joint Council for Qualifications 

 

Guidance notes on alternative site arrangements Online Forms - JCQ Joint Council for Qualifications 

 

Guidance notes for transferred candidates Online Forms - JCQ Joint Council for Qualifications 

 

 

A guide to the special consideration process Regulations and Guidance - JCQ Joint Council for Qualifications 

 

Dispatch of exam scripts guide; Contingency planning  

 

Guidance for centres on cyber security (Effective from November 2023; Revised July  

 

 

GOV.UK  

Emergency planning and response: Exam and assessment disruption  

 

 

National Cyber Security Centre  

Cyber Security for School staff  

 

 

 

National Counter Terrorism Security Office   

 

Reviewed by Kirsty Willacy October 2025 

Date of next review September 2026 

 

 

 

Print | Sitemap
This website is maintained By Dave Somers IT Manager Roselyn House School © KS Education 2026